Refunds and Return Policy

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of A Gift Zone Guarantee Period as stated in Section "A Gift Zone Guarantee".

A Gift Zone Guarantee is a service provided byour company, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using A Gift Zone Guarantee.

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:

  • The Item has not been received by Buyer;
  • The Item was defective and/or damaged on delivery;
  • We had delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
  • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
Buyer’s application must be submitted via our Email Adress sales@agiftzone.com. We will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. In the event where Buyer has commenced legal action against A Gift Zone, Buyer may provide the formal notification from the appropriate authority to A Gift Zone to request A Gift Zone to continue to hold the purchase monies until a formal determination is available. We will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.


3. No Change of Mind

Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind.

4. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to us in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.


5. Cost of Returning an Item

A Gift Zone will discuss with our Provider and mutually agree on who will bear the logistic cost of returning the Item, of course in charge of the buyer


6. Refunds

Buyer will only be refunded after A Gift Zone has received the confirmation from the Provider that Buyer has received the returned Item. In the event where we does not hear from Provider within a specified time, A Gift Zone will be at liberty to refund the applicable sum to Buyer without further notice to Provider.